How Service Level Agreements Create Better Partnerships for You, Your Client, and Your Service Partners
Presented by—Craig Kent
Course Description:
A Service Level Agreement is an excellent resource for creating a common understanding between a customer and its service provider. It will establish a balanced score card to help manage expectations, clarify responsibilities and provide benchmarking for assessing service effectiveness. It is important to create Service Level Agreements that builds the foundation for a win-win relationship. When you think of a Service Level Agreement it is really about the improvement of service delivery.